Refund Policy
This Refund Policy explains how refunds, reversals, and adjustments are handled on Rocky Book. Please read carefully before using our services.
1. No Refund on Completed Bets
Once a bet is placed and accepted, it cannot be cancelled or refunded. All betting outcomes are final and binding.
2. Deposit Errors
If a deposit is deducted from your account but not credited to your Rocky Book wallet, you must report the issue to support within 24 hours with valid proof of payment.
3. Duplicate Transactions
In case of duplicate deposits due to technical error, the extra amount may be refunded or adjusted to your wallet after verification.
4. Bonus & Promotional Funds
Bonus money is non-refundable and can only be used according to bonus terms and wagering requirements. Any misuse may result in forfeiture of bonus funds.
5. Withdrawal Reversals
If a withdrawal fails due to incorrect details or banking issues, the amount will be reversed back to the user wallet after verification.
6. Fraud & Policy Violation
Refunds will not be processed if the account is suspended due to fraud, multiple accounts, bonus abuse, or violation of site policies.
7. Refund Processing Time
Approved refunds may take 3 to 7 working days depending on the payment method and bank processing time.
8. Dispute Resolution
If you believe a refund was incorrectly denied, you may contact our support team. All disputes will be reviewed fairly and transparently.
9. Changes to Refund Policy
Rocky Book reserves the right to update this Refund Policy at any time. Continued use of the platform means acceptance of the updated policy.
10. Media License
This website operates under an independent media license. All content, logos, images, and brand references are used for informational and promotional purposes only. Users must comply with local laws.